Refund policy

 

We stand behind the products we sell. If for any reason you are unhappy with an item purchased from us within 30 days after purchase, you may return it for a refund. If 30 days or more have passed since your purchase, unfortunately we cannot longer offer you a refund.

Shipments including ink cartridges and ink bottles: From Sept 15 to March 15 we cannot be responsible for leakage or breakage of ink bottles and cartridges in transit due to cold temperatures. Although we make every effort to avoid these occurrences  (including the use of special packaging) we will not process any refund for damaged ink bottles or cartridges under any circumstances.

Dated items (diaries, calendars and journals): Due to the seasonal nature of these items, they are non-returnable.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will credit your purchase price to your original method of payment.

Please note noteworthy is not responsible for potential delays once an order is with the courier/postal service. 

Although we will do our best helping you locate your shipment, we are not responsible for packages lost in transit. We cannot issue refunds for lost packages under any circumstances.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

We offer the same 30 day return policy in the case of defective items. If a product does not work as expected, please let us know and we will be more than happy to help you with the return and refund.

In any case, if you wish to make a return please let us know at cs@shopnoteworthy.ca and we will inform on how to proceed.