1. General Information
Although we try to show accurate stock levels, all orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. At checkout, customers will be able to choose between UPS and Canada Post to deliver their goods. Customers will also have the option of choosing between ground or express service. In most cases orders placed before 10:00 a.m. (PST) are shipped same day.
2. Free Shipping* offer: Our limited time free shipping offer only applies to orders over C$75 before taxes, shipped to addresses in the United States and Canada. . This offer cannot be combined with any other offer. Depending on destination, we reserve the right to choose the most convenient carrier to ship these orders.
3. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada, United States, Western Europe, South Korea and Japan.
4. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-2 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on weekends and holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
5. Delivery Instructions
You can provide special delivery instructions on the check out page of our website. Although we will do our best to accommodate your request, we unfortunately cannot guarantee it as it will also depend on courier specific policies.
6. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped. There is no tax charged to orders shipping outside Canada. We are not responsible for potential duties and taxes charged in orders shipped to destinations other than Canada.
7. Damaged Items in Transport
If there is any damage to the packaging on delivery, please contact us immediately at email@example.com
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org