Shipping Information
Canadian Orders
| Shipping Courier | Transit time | Pricing |
| Free Shipping (All orders over CAD55 before tax) | 2-12 days | Free |
| Ground (UPS/Canada Post) | 2-8 days | As quoted by courier |
| Express (UPS/ Canada Post) | 1-3 days | As quoted by courier |
*For a limited time only: Offer only available to shipping destinations located in BC, AB ,SK,MB, NS, NB, ON and QC
A Note on Free Shipping
We offer free shipping on orders of $55 or more across Canada, and we want to be upfront about what that means in practice, because we think you deserve to understand the decision behind it rather than just experience the result.
Offering free shipping at this threshold in Canada is genuinely difficult. The Canadian shipping landscape is among the most expensive in the world for small retailers, and the current geopolitical environment has added further pressure to carrier costs and availability. To put it plainly: if we were to offer free shipping on $55 orders using a major carrier like Canada Post, it would not be financially viable for a business of our size. The math simply does not work, and any retailer telling you otherwise is quietly absorbing that cost somewhere else in the equation.
The carrier that makes our free shipping threshold possible is a smaller operation, and we want to be honest about the trade-offs that come with that. Their tracking system is more limited than what you may be used to with major carriers, and reaching their customer service by phone can be a frustrating experience. We hear this feedback, and we take it seriously.
What we can tell you is this: their delivery success rate is comparable to the major carriers. That is the metric that matters most, and it is one we monitor carefully. Parcels are arriving. They are arriving reliably. They are just doing so with less visibility along the way, and with less support available if something feels uncertain mid-transit.
If real-time tracking and dedicated phone support matter to you for a particular order, we always offer shipping options through major carriers at checkout. The free shipping option is there for those who are comfortable with a leaner service in exchange for the cost savings, and for the vast majority of orders, it delivers exactly what it promises.
We appreciate your patience and your understanding. Getting good stationery to you at a reasonable price, honestly, is what we are here to do.
US Orders
| Shipping Courier | Transit time | Pricing |
| United States Postal Service | 2-12 days | As quoted by courier |
| Free Shipping (All orders over USD55 before tax) | 2-12 days | Free |
International Orders
| Shipping Courier | Transit Time | Pricing |
| UPS Saver (Air) | 4-6 days | As quoted by courier |
Shipping policy
1.Although we try to show accurate stock levels, all orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Please note: We are not able to accommodate local pickups.
2. Free Shipping* offer: Our free shipping offer only applies to orders over C$55 or USD55 before taxes and discounts shipped to Canada and United States. This offer cannot be combined with any other offer.
3. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada, United States, Europe (Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Ireland, Portugal, Switzerland, United Kingdom, Czechia, Denmark, Finland, Greece, Hungary, Luxembourg, Poland, Slovakia, Sweden) South Korea, Japan.
Orders shipped to overseas destinations including the United States may be subject to taxes/duties. These charges are responsibility of the customer.
4. Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-2 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on weekends and holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
5. Pre-orders: Orders including pre-order items, will be processed once all the items are available to ship.
When ordering pre-order items, please note that while rare, delays may occur due to supply chain disruptions. In extreme cases where an estimated arrival time cannot be determined, we may need to cancel pre-orders and issue a refund.
5. Delivery Instructions
You can provide special delivery instructions on the check out page of our website. Although we will do our best to accommodate your request, we unfortunately cannot guarantee it as it will also depend on courier specific policies.
6. Damaged Items in Transport
Shipments including ink cartridges and ink bottles: From Sept 15 to March 15 we cannot be responsible for leakage or breakage of ink bottles and cartridges in transit due to cold temperatures. Although we make every effort to avoid these occurrences (including the use of special packaging) we will not process any refund for damaged ink bottles or cartridges under any circumstances.
Other shipments:
If there is any damage to the packaging on delivery, please contact us immediately at cs@shopnoteworthy.ca
7. Delayed and/or Lost shipments
Please note noteworthy is not responsible for potential delays once an order is with the courier/postal service.
Although we will do our best helping you locate your shipment, we are not responsible for packages lost in transit. We cannot issue refunds for lost packages under any circumstances.
8. Questions
If you have any questions about the delivery and shipment or your order, please contact us at cs@shopnoteworthy.ca